Visitor
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1 Message
Xfinity Mobile customer care
I have been dealing with an issue that has not been resolved for 2 months. I’d ordered a phone which was shipped FedEx and it was stolen out the package. I talked to multiple supervisor and I all I get is false promises and no help at all. I had done the thing that they ask me to do but nothing got resolved. I had supervisors tell me that this issue will be resolved and I had supervisors tell me there is nothing they can do. I only been with this carrier for a couple months and I am definitely regretting this decision.
XfinityAlfonso
Official Employee
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2.5K Messages
6 hours ago
Hello user_d49rj0 thank you so much for taking the time to reach out here via our Xfinity Forums and sharing your experience. I'm so sorry to hear about that device during shipment, and we do want to do all we can to help provide clear and accurate information for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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