Visitor
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1 Message
Xfinity Mobile can't produce receipts??
I paid off a device and xfinity cannot even give me a receipt to show that I paid it off. You mean to tell me that a billion dollar company can't produce a receipt!! I keep getting the run around when I call. I've talked to Anuja, Joy, Maria, another person named Joy, Kevin and Saul and no one can produce a receipt! What kind of company can't produce a receipt?? I'm just appalled. I need to speak with someone who can give me a receipt. Can someone please help me get to someone who can produce results.
XfinityJeffB
Official Employee
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318 Messages
3 hours ago
Hello lotisyj_5678, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. We do, also appreciate your time with us and I want to help you. To do this, I will need some account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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