Xfinity Mobile Activation

Signed up for xfinity mobile with new devices on 11/12 and picked up phones from xfinity store on 11/13. The store has not closed out the order as picked up so I cannot activate my new phones. After unsuccessful AI phone call a real person calls me and suggests I go back the to store. I didn’t create this issue. I’m not going back to the store to tell them to check a box. The store doesn’t check their inventory? There is also no way to get in contact with the store. If I’m forced back to the store I’ll be returning phones and cancelling new service before it even starts and then will look for new internet provider. AI phone person kept saying I was a platinum member, not really sure what the means but certainly doesn’t feel that way.