Xfinity Incentive delayed since February 2025

I have been trying since January 2025 to get my reimbursement back from Xfinity. I am owed $1,073. I have tried to call, email, and text for support to no avail. You can see on the ComcastTrack for incentive purposes there are two pending incentives due. I am going to resubmit AGAIN for the reimbursement as new tickets as a last resort for support. I will then proceed with contacting my attorney for support to receive my funds.

 

Here is the history of my experience

12/27/24

• Transferred 4 lines from Verizon to Xfinity
• Purchased 2 new lines
• Promotions
• Bring your own device (BYOD) to pay off balances up to $500 per line (our payoffs totaled $1073)
• $100 incentive credit for 7 hours it took to transfer phones
• Xfinity $100 per phone of bringing over a new number to Xfinity that expired 12/30 ($400)
• $200/credit for opening a new line- Gift Card Received -Done

 

1/23/25

• Submitted First, we'll need some info | Xfinity | Buyout with all required info. I have reattached here.

4/24

Spoke with Johnny and asked for an update on where my reimbursement is. He opened a ticket ([Edited: "Personal Information"]) as he said it should have processed and needed to be escalated.  Shared I would be contacted via email with an update (- this did not happen. Asked me to open an ECM case to support as well. [Edited: "Personal Information"] provided with a new EcM ticket ([Edited: "Personal Information"]). Reach this department by calling 800-934-6489

 

5/1-

• No updates received, called back and spoke with Joseph, who confirmed the escalation ticket was opened on ([Edited: "Personal Information"]) and confirmed we should be getting $1073 due- stated I had to wait 21 working business days for a reply from the escalation department.  Provided
  [Edited: "Personal Information"] to follow up.

5/21

• No updates received, called back and said a new ticket had to be opened as no updates on the previous ticket. Representative stated opened ( [Edited: "Personal Information"]) 

5/25

• Called back again to see if ticket was received, spoke with Montel, provided a new reference number. ([Edited: "Personal Information"])

6/3

• Called Rewards center at 8009346489, followed up on open ticket (Reference [Edited: "Personal Information"]) Share reimbursement was pending for $336.60 for [Edited: "Personal Information"] and $200.00 [Edited: "Personal Information"]- stated additional ticket [Edited: "Personal Information"] was still pending research, told to wait 21 days until reply would be offered.

6/18

• Called back to check status, was told would have to wait 21 days until reply offered via email. Still researching [Edited: "Personal Information"]

 

7/23

Opened an additional request for reimbursement again on website-