Xfinity DPP Issue

My DPP limit was changed on the new address. The old address had a DPP limit of $ 8000 and it is now dropped to $ 2000. This is causing issues, while upgrading my phones.

I tried contacting Xfinity on this multiple times, but no resolution was provided. I even gave consent for a soft credit check, still Xfinity were not able to get the DPP limit corrected.