Contributor
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32 Messages
Xfinity doesnt want to honor my ProMotion after Fedex lost my package...
Fedex lost 2 Iphone , they asked me to wait and evey day I call in they just say I need to wait. After 40 days they said the claim is clear but I cant get the $830, promotion for my old phone anymore, I can only get $300? I have been punished enough !!!! Please ask your customer service to start read the notes!!! They dont help the client at all!! Yesterday I wait 2 hrs to speak with a supervisor and they just told me dont worry I will call you personally but that never happens. I am still waiting for my mom gifts!!!
XfinityJoe
Official Employee
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1.5K Messages
2 years ago
Good morning, @Alex_B1 I apologize for the frustration, we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Alex_B1
Contributor
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32 Messages
2 years ago
🙏Thank God I found someone on the corporate side willing to help me. Let's pray this is the end of this mess.🙏
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Alex_B1
Contributor
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32 Messages
2 years ago
Nothing Yet.... Still waiting....
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