1 Message
Xfinity does not unlock
I bought a new iPhone 13 pro from Best Buy as part of a Tmobile trade in promo. Used it on Tmobile, Mint, and Visible. When I ported from Tmobile to Xfinity, they put a lock on my phone and now it won’t work on Verizon! I was at a corporate store and they tried a Verizon sim and it said not compatible, but a xfinity sim works. I reported this to the BBB and FCC, and some useless lying rep named Zach B from Executive Relations said “Xfinity never locks phones, they haven’t in years, Verizon locked your phone”. After numerous conversations and lies from this guy I have up after sending 20 unlock requests. I used their service for 2 years and they refuse to to unlock my phone. What can I do to get my Tmobile phone unlocked from xfinity??
XfinitySheila
Official Employee
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744 Messages
4 months ago
@user_32uss5
Hi there! This is not the experience we want for you and I would love to help.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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