@user_fujfgq - Thank you for creating a new post regarding your Xfinity Mobile billing concerns. We can definitely look further into the charges you weren't expecting as well as escalate things on your behalf if necessary. And it's always our pleasure to work towards a resolution as quickly as possible. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
2.2K Messages
20 hours ago
@user_fujfgq - Thank you for creating a new post regarding your Xfinity Mobile billing concerns. We can definitely look further into the charges you weren't expecting as well as escalate things on your behalf if necessary. And it's always our pleasure to work towards a resolution as quickly as possible. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
0
0