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TerriB
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Inquisitive Mind
Crowd Pleaser

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3.2K Messages

06/10/2026 1:17 PM

Xfinity App is no longer working

I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone.  I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared the cache but that didn't work so I ended up uninstalling it. What has happened and how do I get to all the features that were on the App to manage my services-billing/check outages/troubleshoot,etc?  The app still works on my Lenovo tablet Android 13 but I really need it on my cell phone.  Thanks.

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11 hours ago

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BruceW

Gold Problem Solver

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27.8K Messages

5 months ago

I have Android 11 ... Xfinity.com says the app works on Android 10 and up. ...

That information is out of date. Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9 

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TerriB

Contributor

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3.2K Messages

Surely they could spend a couple of bucks and just update the darn app.....Oh My Goodness. Android 11 is not archaic.

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5 months ago

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user_ikmsev

39 Messages

@TerriB​ They want you to "spend a couple of bucks" and buy a new phone.

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3 months ago

user_ikmsev

39 Messages

Not me. I like my phone just fine. In place of this app I started telling things to send me a text message with codes, etc.

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2 days ago

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TerriB

Contributor

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3.2K Messages

What alternate universe do you live in? I love my phone but they've made it so I can't do anything on it to get to my Xfinity plan things I need to look at for $300 and some dollars a month. They want me to spend another six to $1,000 on a phone so I can have one app that should be available regardless of the version of the phone Android system. It's almost Criminal. All they have to do is give us access to the app for all the money we pay., and contrary to what they say going to xfinity.com does not allow you to get to what you need to get to for your mobile phone it just does not and never has. It's like punishment and shame on them. They're crying they don't have enough money to operate anymore in competition. Well gee I wonder they treat their customers with total disregard. I'm 80 years only and a widow and on Social Security and I think over $300 a month is enough for me to be able to watch television use my computer and use my phone. What is wrong with them? I'm all alone in the world and my cable is my only entertainment and I need my phone and need to be able to get to what I need to get to and when I need to get to it. I have no life without my husband who died in May. Comcast is just heartless

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2 days ago

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XfinityDilary

Official Employee

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3.9K Messages

 

TerriB. I’m truly sorry for everything you’re going through, including the loss of your husband. I can understand why losing access to features you rely on through the Xfinity app would add even more frustration. Unfortunately, we aren’t able to change the app’s compatibility requirements for individual devices, and I don’t want to mislead you by suggesting there’s something we can do on our end to make an unsupported device compatible. We absolutely understand your concern, though, and appreciate you taking the time to share how this is affecting you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 hours ago

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user_ikmsev

39 Messages

4 months ago

The same thing happened to me. What next. They cannot expect me to purchase a new phone.

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user_08ufsk

Visitor

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1 Message

3 months ago

Happened with my Galaxy A50 which I purchased as new from Xfinity, too! I've done the same things and now don't know what to expect. I'm nervous because I'll have to travel abroad soon.

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user_i9m5do

Visitor

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1 Message

3 months ago

I am having the exact same issue. I can not even change my billing payment.

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user_6fn0r6

Visitor

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1 Message

3 months ago

My phone is too old to log into the router, what am I supposed to do?

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