Contributor
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3.2K Messages
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared the cache but that didn't work so I ended up uninstalling it. What has happened and how do I get to all the features that were on the App to manage my services-billing/check outages/troubleshoot,etc? The app still works on my Lenovo tablet Android 13 but I really need it on my cell phone. Thanks.
BruceW
Gold Problem Solver
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27.6K Messages
2 months ago
That information is out of date. Please see https://forums.xfinity.com/conversations/xfinity-app/no-longer-compatible/6a21e4b2052cec7ac37ba668?commentId=6a21f8e0adf0282a75682cc0&replyId=6a22f3459c2bb2117e3cf6a9
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user_ikmsev
35 Messages
1 month ago
The same thing happened to me. What next. They cannot expect me to purchase a new phone.
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user_08ufsk
Visitor
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1 Message
10 days ago
Happened with my Galaxy A50 which I purchased as new from Xfinity, too! I've done the same things and now don't know what to expect. I'm nervous because I'll have to travel abroad soon.
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user_i9m5do
Visitor
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1 Message
8 days ago
I am having the exact same issue. I can not even change my billing payment.
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user_6fn0r6
Visitor
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1 Message
6 days ago
My phone is too old to log into the router, what am I supposed to do?
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