Visitor
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2 Messages
Xfinity and FedEx steal from you !
I just ordered a iPhone from xfinity and FedEx said it was delivered when I opened the box there was no phone I filed a claim and a police report sent in the police report and pictures to xfinity and I get a email back saying FedEx delivered the package and case closed , yes I received a empty box but not a phone so they closed my case , xfinity won’t return my emails or calls they won’t replace my phone or remove the phone off my bill that’s not even activated, so I am going to take my service else where and I reported it to the BBB and talked to my lawyer and will sue both FedEx and xfinity for stealing and screwing me out of my money , people don’t do business with xfinity or FedEx they are thieves and they lie !
XfinityDena
Official Employee
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2.7K Messages
27 days ago
@Jrnmanley I am sorry to hear about your experience. I would be happy to take a look at the ticket. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_4jxivl
7 Messages
20 days ago
SAME THING HAPPENED TO ME, I WAITED 2 DAYS FOR MY ORDER, I ORDERED 2 IPHONES, 1 IPHONE 15 PRO AND 1 IPHONE 14, THE BOX WAS EMPTY FOR THE 15 PRO!!! I WAS TAKING ADVANTAGE OF THEIR PROMO AND WAS GOING TO SWITCH OVER TO THEM AND ALSO THESE ARE CHRISTMAS PRESENTS@!! I AM SO FRUSTRATED!
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user_4jxivl
7 Messages
20 days ago
I AM GOING TO DISPUTE THRU MY CC COMPANY, MAKE COMPLAINT THRU THE BBB AND CANCEL ALL SERVICES WITH THEM
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user_4jxivl
7 Messages
20 days ago
MY PACKAGE WAS DELIVERED THRU UPS NOT FED EX!! THEY ARE ALL THIEVES!!
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user_4jxivl
7 Messages
20 days ago
I WAS SWITCHING 2 LINES OVER BUT UNLESS THIS IS RESOLVED I WILL SEND BACK THE PHONE I DID RECEIVE AND THE EMPTY BOX AND MY CC COMPANY IS FULLY BACKING ME I HAVE ALREADY SPOKE WITH THEM
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