Visitor
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8 Messages
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it.
FedEx confirmed that Xfinity must file the claim for stolen-in-transit devices. Xfinity never did.
I filed a police report, submitted photos, receipts, and every bit of proof. Xfinity denied my claim twice, saying the phone was “active.” Their own records prove otherwise — the phone was activated two hours before it was even delivered.
Despite that clear evidence, Xfinity has closed my case and refuses to reopen it, hiding behind “policy.” Meanwhile, they’re billing me monthly for a phone I never received.
This isn’t a mistake — this is a systemic scam.
Check the forums — dozens of customers report the same thing: phones “delivered” empty, activated by someone else, and then the victims get billed while Xfinity refuses to fix it.
We are being stolen from, lied to, and ignored by a billion-dollar company. I’m escalating to the FCC, FTC, and State Attorney General and urging everyone else affected to do the same. Further evidence will be posted on X and other social media platforms.
Xfinity, you are charging customers for stolen phones — own up, investigate, and refund your victims.
user_dehq2j
Visitor
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2 Messages
18 days ago
This is ridiculous. I returned a brand new Google Pixel 10 and they can get their story straight if it was damaged, they are sending back to me or what happened but they got there money because I had auto pay and they just added it to the bill and boom they got their $862.
They should be taken to court for fraud.
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user_28bk4p
Visitor
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8 Messages
18 days ago
Xfinity, have some basic courtesy to revert back to your customer complains. Resolve my issue. Why am I paying for a phone that I never received?? and a phone line that I’m not using?!?!
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CherryDarling
Visitor
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1 Message
16 days ago
This just happened to me. I ordered the 2TB iPhone 17 Pro Max and FedEx delivered me an empty box with just the packing slip inside. I immediately contacted Xfinity and FedEx about the stolen phone. I received a $700 trade in credit for my old phone and Xfinity is telling me that if the ticket I have submitted isn’t resolved by the time the promotion ends and I have to place a new order; I will lose my trade in credit and they will not honor it, even though my new phone was stolen. Reps are also not helpful because they all give different answers based on what they feel you want to hear. I’ve been told this will take anywhere from 24 hours to 10 business days for the ticket I have opened to be completed.
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user_sbrtea
Visitor
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1 Message
6 days ago
Same thing just happened to me last week. Delivered an empty box that had been opened and taped . I refused package. Clearly thousands of people are getting their phones stolen by Fed Ex and for the life of me I can’t figure out why Xfinity still use Fed Ex to ship.
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