Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged

I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it.

FedEx confirmed that Xfinity must file the claim for stolen-in-transit devices. Xfinity never did.

I filed a police report, submitted photos, receipts, and every bit of proof. Xfinity denied my claim twice, saying the phone was “active.” Their own records prove otherwise — the phone was activated two hours before it was even delivered.

Despite that clear evidence, Xfinity has closed my case and refuses to reopen it, hiding behind “policy.” Meanwhile, they’re billing me monthly for a phone I never received.

This isn’t a mistake — this is a systemic scam.

Check the forums — dozens of customers report the same thing: phones “delivered” empty, activated by someone else, and then the victims get billed while Xfinity refuses to fix it.

We are being stolen from, lied to, and ignored by a billion-dollar company. I’m escalating to the FCC, FTC, and State Attorney General and urging everyone else affected to do the same. Further evidence will be posted on X and other social media platforms.

Xfinity, you are charging customers for stolen phones — own up, investigate, and refund your victims.