Thank you, @user_hhm9ez, for connecting with us here in our community about your mobile pin. Sorry to hear this has been an issue for you. Have you logged into your account with your Xfinity app with your Xfinity ID and password? This is how a mobile customer should access their mobile PIN. If you cannot access your account or your password, you must visit a Xfinity Store and be able to validate your identity.
user_hhm9ez
3 Messages
1 year ago
There no way to escalate
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user_hhm9ez
3 Messages
1 year ago
Why is there NO way to escalate
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XfinityLinda
Official Employee
•
2.3K Messages
1 year ago
Thank you, @user_hhm9ez, for connecting with us here in our community about your mobile pin. Sorry to hear this has been an issue for you. Have you logged into your account with your Xfinity app with your Xfinity ID and password? This is how a mobile customer should access their mobile PIN. If you cannot access your account or your password, you must visit a Xfinity Store and be able to validate your identity.
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