Worst experience ever!!

I had reached out about an issue I was experiencing with my dad’s line but the person pankaj that “helped” me did not resolve my issue and not only that. He/she made my wife’s line get disconnected. How is it that you need help on one line but they made another line stopped working !!! I let her/him know that she can transfer me to someone who is able to help but NO he/she said he/she can fix it. He/she also made me erased my eSIM card and failed to provide me with a new one. When I reached out the second time I was told that there was a BYO600 error and that I have to go to the store to get it fix!!! I have been an Xfinity customer but I am thinking about changing carrier. Please do yourself a favor and DO NOT get Xfinity!!!!! I emphasize on the DO NOT!!!