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user_fde444
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Conversationalist

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23 Messages

Monday, August 19th, 2024 5:26 AM

Wireless caller not available

Hello, my husbands phone sometimes doesn’t ring when someone calls, and the caller gets the message “the wireless caller is not available.” Why does this happen? Both with Wi-Fi calling and cellular. He is able to receive texts and call out on his phone.

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24 days ago

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ccRuben

Retired Employee

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729 Messages

4 months ago

 

user_fde444 Does this happen often? with all callers? 

 

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user_3ef9g4

1 Message

Yes. It happens on every incoming call

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4 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

Good afternoon @user_3ef9g4, and thank you for reaching out on our Community Forums with your calling issues, we appreciate your time and assure you that you've reached the right team to help. To confirm, are you experiencing the same "the wireless caller is not available" when someone is attempting to call your phone? How long has this been occurring? 

 

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4 months ago

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user_a77a2d

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4 Messages

PLEASE post the solution.

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26 days ago

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XfinityAngie

Official Employee

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1.5K Messages

 

user_a77a2d, Thank you for reaching out to Xfinity Support. I want to make sure we are all talking about the same thing. Some of the comments above were concerning mobile phones. You are discussing your voice-over IP, correct? We might want to run through some troubleshooting with you if that's the case. Get back to us when you have some time, and we can work with you on that. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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whitt_

1 Message

2 months ago

This "randomly" happens to me as well. I've noticed a pattern - it doesn't happen every month but when it does happen, it is always within a day or two of my billing cycle. Also, as far as I know, the only people who get this message are other people on my plan. If anyone from outside of my plan tries to call me, it goes through as expected. Has anyone else noticed a similar pattern with this?

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XfinityKassie

Official Employee

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1.4K Messages

 

whitt_ Good morning, and thank you for reaching out to our Community Forums with your concerns regarding your call concerns. We appreciate you bringing this to our attention, and want to help you get this issue resolved. Have you noticed what type of connection you have when this is happening? Are you on Wi-Fi or 5G? Do you have any other devices connected through Bluetooth or in Airplane mode? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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