Wireless caller not available

Hello, my husbands phone sometimes doesn’t ring when someone calls, and the caller gets the message “the wireless caller is not available.” Why does this happen? Both with Wi-Fi calling and cellular. He is able to receive texts and call out on his phone.

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ccRuben

Retired Employee

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729 Messages

25 days ago

user_fde444 Does this happen often? with all callers?

2

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U

user_3ef9g4

1 Message

Yes. It happens on every incoming call

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19 days ago

0

XfinityAlyssaA

Official Employee

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1.4K Messages

Good afternoon @user_3ef9g4, and thank you for reaching out on our Community Forums with your calling issues, we appreciate your time and assure you that you've reached the right team to help. To confirm, are you experiencing the same "the wireless caller is not available" when someone is attempting to call your phone? How long has this been occurring?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

0

Devices

user_fde444

Wireless caller not available

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ccRuben

user_3ef9g4

XfinityAlyssaA

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