Why was I swindled into two lines then forced to pay for them because a supervisor did a bait and switch on me.

My notes are extensive and my issues are deep. Please review the notes and get back to me. I have been conned into two lines which I have never in my life needed a second line. And have been told I am stuck with the line and have to pay for it now. You need to fix this immediately. You need to own up to your mistakes and make this situation right. Taking in $231,000 every minute, Xfinity can find room and funds to help their customers with the mistakes they created for them. Are you going to take ethical steps to reconcile this debacle?