Visitor
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13 Messages
WHY is the 2FA code generator BURIED so deep in the Xfinity app???
Hello..
For unknown reasons, I do not get push notifications to logging into our Comcast email account to my phone. Even though my phone IS listed for push notifications! My wife's phone gets the push notifications.
I have been using the 2FA code generator as a result to get logged in.
The code generator WAS very easy to get to some months back as it was on the 'Security' tab of the app.
NOW, I have to go to Account > Account Settings > Xfinity ID and security > Two-Step verification > Code Generator!
To me, the new location of the Code Generator makes no sense and is in a horrible location of the GUI.
PLEASE put it back on the Security tab of the app so we can get to it in 2 steps instead of 5!
Thanks.
Paul
XfinityVianney
Official Employee
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2.2K Messages
3 hours ago
Thank you for reaching out and providing your feedback. We will certainly pass this up to our team. I can see how having to take more steps to access your two-step verification has not been ideal for you. Although this is not a change I'd be able to implement directly, I can certain ensure your feedback is heard.
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XfinityVianney
Official Employee
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2.2K Messages
2 hours ago
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