Good afternoon @user_wlelaq I understand it has been a couple of days, but are you still having issues with your order? Is this for new service?
Sometimes, when there is currently active service at a location, the system will detect that and cancel the order as only one account can be active at a location. Other times it can be due to an installation issue where a technician may be needed and a self-installation was chosen.
XfinityEva
Official Employee
•
2.4K Messages
2 hours ago
Good afternoon @user_wlelaq I understand it has been a couple of days, but are you still having issues with your order? Is this for new service?
Sometimes, when there is currently active service at a location, the system will detect that and cancel the order as only one account can be active at a location. Other times it can be due to an installation issue where a technician may be needed and a self-installation was chosen.
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