Visitor

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1 Message

Tuesday, August 12th, 2025 6:06 PM

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means.

I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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Visitor

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3 Messages

2 months ago

3 pages of essentially the same problems reported, with tech reps making the same suggestions and not 1 person has said "thank you, that worked!"  Please, techs, stop giving the same suggestions.  They are NOT working for anyone.  Something changed on YOUR end, not ours.

Visitor

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1 Message

1 month ago

Has anyone found a fix. I have 5 email accounts every time a touch an email I get the imap pop up for all 5 accounts  so that’s about 100 times a day. This is crazy!

5 Messages

@user_292yek​ 

the only two fixes I have found are to 1. disconnect from wifi completely and just use data. This doesn’t work most of the time tho, and the problem is back within hours. 2. The more reliable fix for me has been to delete the account from my phone, change the password, and then re add the account to my phone. It’s a hassle, but it fixes the problem for a few months at least. 

Visitor

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1 Message

26 days ago

I am having same "enter IMAP account password for Comcast. I have change the Comcast password 3 x in the past 2 days. I also clicked update other devices. Still not fixed. 

Official Employee

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2.4K Messages

 

user_bshl7p Good morning! Thank you for reaching out to our Xfinity Forums regarding your email. Did you by chance see what user @user_s23xm1 posted about a work around? Please let me know if that works for you. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

25 days ago

I’m not finding any information in the messages below that tells me how to fix my email on my iPhone. I keep getting the popup for my imap password. I tried copying the password on my settings, but that doesn’t work. How do I know what the IMAP password is?

Official Employee

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774 Messages

Are you putting in the correct password for your email? @user_fc64k1

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

22 days ago

I am having the same issue. It was just my iPad but now it’s my iPhone also. The iPhone was fine an hour ago. No problem when I go directly to my Xfinity email. 

5 Messages

21 days ago

I posted earlier in this forum months ago. Checked all the settings and passwords and everything else that was given as an option. Eventually I deleted the email account from my phone, changed the password, and then rewarded which fixed it up until this point. Now it’s happening again. 8AM email was fine 9AM IMAP password error. It’s beyond frustrating that people have been going through this for over a year and it still can’t be figured out. Just be honest. If Comcast emails will no longer be compatible with the iPhone email app just say that. Stop making people go in circles with no real resolution. 

Official Employee

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4.8K Messages

Hi user_h2c5d9! Thanks for taking the time to reach back out on our Xfinity Forum with this update. I am sorry to hear this is occurring again on your end. We definitely want to help. Just to confirm and for troubleshooting purposes, are you able to successfully access/view your Xfinity email through the Xfinity web portal [connect.xfinity.com]? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

8 hours ago

Ditto, COMCAST,  I get the same message every time I try to access my COMCAST e-mail on my Apple I Phone.....HELP...how do I fix it?

Visitor

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2 Messages

8 hours ago

I am having the same issue on my Apple I Phone...getting the "Enter the password for the IMAP account "COMCAST" message and can't access my Comcast e-mail...HELP...how do I fix it?

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