Visitor
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1 Message
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means.
I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
edlkll
Visitor
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2 Messages
12 days ago
Yep looks like they don't seem to know what the problem is because they wont give us a straight answer I have a Iphone 13 pro max and its doing the same thing
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timjg
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1 Message
8 days ago
I am having the same issue. On my iphone but not on my Macbook Pro. Not sure about my iPad yet. I painfully have updated my password with Xfinity. Then on all my devices. Had to delete email and add back in as advised. Spent over an hour on the phone with Xfinity. Very painful. Finally email seemed to be back up and running. Now the issue on my iPhone again! You need to be very definitive with all the steps and screenshots on how to correct this issue! I pay so much for Xfinity, and am apparently a Diamond member, whatever that means. I don’t appreciate spending hours on all devices and the phone with support that drags it out and seems clueless.
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user_8r9jbe
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3 Messages
7 hours ago
Same issue. I am using Outlook for Windows, IMAP. It was working until a few days ago - the last time it connected was Sunday, Feb 15, 2026 at 10:04PM EST. I haven't changed ANYTHING. Everything is updated. What changed on Xfinity's end and when will it be fixed? I have tried all of the steps the techs have repeatedly laid out in this thread.
(edited)
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user_8r9jbe
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3 Messages
7 hours ago
3 pages of essentially the same problems reported, with tech reps making the same suggestions and not 1 person has said "thank you, that worked!" Please, techs, stop giving the same suggestions. They are NOT working for anyone. Something changed on YOUR end, not ours.
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