why does the IMAP account password pop up each time after I have already updated my email

@user_rrnmi1​

I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support folks knew anything about this. I eventually cancelled my Xfinity contract. When returning my equipment to the Xfinity store the manager said.  ‘Of course your email doesn’t work on the iphone, that’s because we dropped support of the IMAP servers and all email clients. If you want to use email, get a real email address like gmail. If you need to use XFINITY email, log onto the website”. Funny that the manager knew this but everyone in Xfinity support is clueless. So glad I cancelled my account. I now use gmail but check Xfinity from time to time via the app or the iphone client which intermittently works. It seems like one hand doesn’t know what the other at Xfinity. How could you possibly think that dropping email client support is a good thing? How could you do it without informing your technical support staff and customers? If it wasn’t so sad it would be comical.

@user_rrnmi1​

I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support folks knew anything about this. I eventually cancelled my Xfinity contract. When returning my equipment to the Xfinity store the manager said.  ‘Of course your email doesn’t work on the iphone, that’s because we dropped support of the IMAP servers and all email clients. If you want to use email, get a real email address like gmail. If you need to use XFINITY email, log onto the website”. Funny that the manager knew this but everyone in Xfinity support is clueless. So glad I cancelled my account. I now use gmail but check Xfinity from time to time via the app or the iphone client which intermittently works. It seems like one hand doesn’t know what the other at Xfinity. How could you possibly think that dropping email client support is a good thing? How could you do it without informing your technical support staff and customers? If it wasn’t so sad it would be comical.

@user_rrnmi1​

I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support folks knew anything about this. I eventually cancelled my Xfinity contract. When returning my equipment to the Xfinity store the manager said.  ‘Of course your email doesn’t work on the iphone, that’s because we dropped support of the IMAP servers and all email clients. If you want to use email, get a real email address like gmail. If you need to use XFINITY email, log onto the website”. Funny that the manager knew this but everyone in Xfinity support is clueless. So glad I cancelled my account. I now use gmail but check Xfinity from time to time via the app or the iphone client which intermittently works. It seems like one hand doesn’t know what the other at Xfinity. How could you possibly think that dropping email client support is a good thing? How could you do it without informing your technical support staff and customers? If it wasn’t so sad it would be comical.

Greetings, @jstoll13! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this IMAP issue. You have definitely come to the right place for assistance.

This will usually happen when your password changes in the system, but your device does not have the new password saved to it, or when the security protocols are updated (in the system or on your device) and one of the old settings does not match the new version.

Have you recently updated your Xfinity ID password, or has it been a while since your password was last updated?

@XfinityJamesC​

I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support folks knew anything about this. I eventually cancelled my Xfinity contract. When returning my equipment to the Xfinity store the manager said.  ‘Of course your email doesn’t work on the iphone, that’s because we dropped support of the IMAP servers and all email clients. If you want to use email, get a real email address like gmail. If you need to use XFINITY email, log onto the website”. Funny that the manager knew this but everyone in Xfinity support is clueless. So glad I cancelled my account. I now use gmail but check Xfinity from time to time via the app or the iphone client which intermittently works. It seems like one hand doesn’t know what the other at Xfinity. How could you possibly think that dropping email client support is a good thing? How could you do it without informing your technical support staff and customers? If it wasn’t so sad it would be comical.

Hello s2boyd, and thank you for letting us know you're experiencing something similar! As my colleague mentioned above, one of the most common causes of the IMAP appearing is an updated password in our system. Have you recently updated or changed your Xfinity login password?

I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support folks knew anything about this. I eventually cancelled my Xfinity contract. When returning my equipment to the Xfinity store the manager said.  ‘Of course your email doesn’t work on the iphone, that’s because we dropped support of the IMAP servers and all email clients. If you want to use email, get a real email address like gmail. If you need to use XFINITY email, log onto the website”. Funny that the manager knew this but everyone in Xfinity support is clueless. So glad I cancelled my account. I now use gmail but check Xfinity from time to time via the app or the iphone client which intermittently works. It seems like one hand doesn’t know what the other at Xfinity. How could you possibly think that dropping email client support is a good thing? How could you do it without informing your technical support staff and customers? If it wasn’t so sad it would be comical.

@XfinitySeth​ Wrong!!! I think it is actually because Xfinity dropped support for the IPAD and IPHONE Email clients! That is why we can all logon to email on the Xfinity web site but get errors on the iphone. I have had this issue for months and none of the online support folks knew anything about this. I eventually cancelled my Xfinity contract. When returning my equipment to the Xfinity store the manager said.  ‘Of course your email doesn’t work on the iphone, that’s because we dropped support of the IMAP servers and all email clients. If you want to use email, get a real email address like gmail. If you need to use XFINITY email, log onto the website”. Funny that the manager knew this but everyone in Xfinity support is clueless. So glad I cancelled my account. I now use gmail but check Xfinity from time to time via the app or the iphone client which intermittently works. It seems like one hand doesn’t know what the other at Xfinity. How could you possibly think that dropping email client support is a good thing? How could you do it without informing your technical support staff and customers? If it wasn’t so sad it would be comical.