Visitor
•
1 Message
Why does email say I’m signed in but am not a user?
My primary user called Xfinity to change my role to Manager. Now when I try to get email Xfinity states I’m signed in but am not an authorized user. How do I fix this?
Visitor
•
1 Message
My primary user called Xfinity to change my role to Manager. Now when I try to get email Xfinity states I’m signed in but am not an authorized user. How do I fix this?
XfinityMarshante
Official Employee
•
1.6K Messages
4 hours ago
Hello @user_jfyio1, thank you for taking the time to leave a post. Sorry you’re running into this, especially since the issue started after your account role was changed to Manager. I can understand how confusing and frustrating it would be to see that you’re signed in but then be told you’re not an authorized user when trying to access your email. We’d be happy to take a closer look and help determine what’s causing the access issue. Are you able to sign in to your Xfinity account normally and only encounter this message when you select Email, or are you having trouble accessing other parts of the account as well?
0
0