Visitor
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1 Message
Why am i ineligible for xfinity mobile services?
I have been getting the run around from xfinity for weeks trying to place a mobile order. After having multiple issues trying to place a new mobile order online for a new phone & line I went into the store to place the order instead. A couple days later I was randomly logged out of my xfinity account and my xfinity id was deactivated. When I finally got back into my account, I no longer could see my mobile order status and when i speak to customer service they tell me the order i paid for in store doesn't exist and i'm ineligible for mobile service. Everyone i speak to at this point refuses to tell me why i'm ineligible and why i was even able to submit an order in the first place. This has been a horrible experience and after being a customer of almost 2 years, its extremely disappointing.
XfinityShawn
Official Employee
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1.9K Messages
10 days ago
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