Regular Visitor
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6 Messages
Why am I being charged for returned phone that was in perfect working condition?
I exchanged an iPhone 15 Pro 128GB for 256GB.
warehouse has the 128GB and confirmed it’s in perfect condition, yet billing system keeps trying to charge me $1,069.33 for it?
6 calls to resolve this gave not been helpful.
I need an expert to fix it.
Please advise. Thx!
XfinityChristy
Official Employee
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1.6K Messages
1 year ago
@Verboten
Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform--this includes billing, sales, device questions, etc. For all Xfinity Mobile related questions please contact Xfinity Mobile by calling or texting 1 (888) 936-4968, or reach out to a Secure Online Chat. (https://www.xfinity.com/xfinityassistant/?channel=xMobile)
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