Visitor
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1 Message
where is the device tab on the mobile page. I have looked everywhere and cannot find it.
where is the device tab for the mobile phone? I want to get a port pin to leave xfinity mobile.
Visitor
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1 Message
where is the device tab for the mobile phone? I want to get a port pin to leave xfinity mobile.
XfinityChelseaB
Official Employee
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2K Messages
3 months ago
Hello @user_8d98b9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To transfer your Xfinity Mobile number to another carrier, you'll need a Number Transfer PIN. You can obtain this PIN through the Xfinity app or website. First, sign in to your account on either platform, navigate to the device associated with the number you want to transfer, and then find the option to "Transfer your number, cancel this line". Follow the prompts to request the PIN, which will be sent to your phone as a one-time passcode (OTP). Once you verify the OTP, you'll receive the Number Transfer PIN via text message. This PIN is valid for 24 hours.
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Cyb3rJ
Visitor
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1 Message
13 days ago
The "xfinity mobile" website is horrible. Extremely slow, buggy and unintuitive. I looked everywhere for the "device tab" their support kept telling me to click on and couldn't find it anywhere. Finally, since the only thing I could actually click on was a button called "change plan", I found it. I didn't want to change my plan so I never tried clicking on it.
It should be called "Manage Account" since the link is required for everything with managing the mobile account, not just changing the plan.
I have no idea why they won't give people the url, they just say to "click on the device tab". Otherwise, this would've saved me a lot of time (I now have it bookmarked).
https://www.xfinity.com/mobile/my-account/devices
(edited)
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