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nhlou
Expressive Exchange
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37 Messages

Thursday, August 14th, 2025

Where is my return mailing slip?

I got a xfinity cell phone.  It did not work out.  I transferred the number.  I was told that after I did the transfer that a return mail slip (UPS\whatever), would be sent to me.  It is almost two weeks now,  Trying to get through to anyone is a TOTAL waste of time.  I want an email address, or someone to get that return slip OUT to me.

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Updated 

10 days ago

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XfinitySara

Official Employee

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2K Messages

15 days ago

Hello, @nhlou! Thank you for coming to the Xfinity Community Forum with your return slip request. I'm sorry to hear about the trouble you've had returning your device, and I'd love to see what we can do to help! Our team is great to work with because we have ways of escalating mobile concerns to our Xfinity Mobile Executive Resolutions team, and I'm happy to get started with you today :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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nhlou

Contributor

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37 Messages

10 days ago

I do not accecpt the resolution.  Moving forward by directly contacting Comcast HQ through register mail.

Goodbye.

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XfinitySara

Official Employee

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2K Messages

@nhlou - We appreciate you circling back to your original post with an update. Taking a look at your ticket that we escalated to the Xfinity Mobile Executive Resolutions team, it looks like they made several attempts to reach you (by phone and email), but were unable to complete authentication of the account for security purposes before discussing your concerns with this return. I'm sorry to hear that you were not able to reach a resolution, and I encourage you to reach back out with a new post should you change your mind about utilizing our help. Take care!

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10 days ago

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