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Leis0509
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Tuesday, April 16th, 2024 3:58 PM

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When will xfinity support Family Setup for Apple Watch?

I haven't seen an official answer on this anywhere (maybe I missed it), but hoping someone from xfinity Product and/or Leadership can indicate when they plan to support this functionality? I'm looking to add another watch for my child, but may switch providers if this won't be supported.

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Updated 

2 months ago

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XfinitySara

Official Employee

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1.3K Messages

7 months ago

Hey there, @Leis0509! Thanks for creating a post regarding your Family Setup for Apple Watches concern. Doing a bit of research, I see here that this feature is not currently supported by Xfinity Mobile. However, I also found this post and work around which seems to work for multiple customers! Please take a close look through everyone's responses, and let me know if this helps :)

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Leis0509

2 Messages

Thanks, @XfinitySara - I appreciate the response. I saw the same work around, but would prefer to not have to jump through additional hoops to take advantage of this offering from Xfinity. Part of the the value prop that Xfinity offers is the ability to have my internet and mobile services bundled together and I'd prefer to not have to jump through additional hoops to meet the needs of my family. Is this on the roadmap for the Mobile Product team and, if so, is there an expected delivery date?

7 months ago

XfinityThomasB

Official Employee

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1.5K Messages

Thank you Leis0509, that is totally understandable, we would never want you to have to go through any hurdles. Unfortunately, we do not have any timeline regarding that feature or an idea if it might be supported in the future. Your satisfaction and confidence is always paramount for us offering the most complete entertainment solutions possible. Greatly appreciate all of your time and patience. 

I am an Official Xfinity Employee.
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7 months ago

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user_dduj77

1 Message

Is there any developments in this request to support family setup.

4 months ago

XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_dduj77 Unfortunately, this is not yet something that we are offering. We appreciate your interest in it and we will be happy to let our team know that this is something our customers would love to have. We do hope we are able to offer it to you in the future! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_g3puuu

1 Message

I am also disappointed that Xfinity doesn't offer this.  I also would like messaging to be more clear on your website about it.  I ordered a watch on monthly payments for my daughter and then after setting it up realized it wasn't supported.  I will be switching carriers to one that does support the Apple Family setup.

4 months ago

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