When will my phone will be unlocked???

I am writing to express my deep frustration regarding the ongoing issue with unlocking my phone. On February 8, 2025, I transferred my number [Edited: "Personal Information"] to another operator, ensuring that my balance with Xfinity was zero and that my phone was fully paid off. Despite meeting all the necessary criteria, my phone remains locked, leaving me without mobile service for the past three days. My ticket’s ID is [Edited: "Personal Information"].

I have engaged in multiple communications with your support team, but unfortunately, these interactions have not led to a resolution. The continued inability to use my device is causing significant inconvenience.

According to Xfinity Mobile's policy, "In most cases, your phone will be unlocked automatically within up to 48 hours of being paid off."

Given that more than 48 hours have passed since my phone was paid off, I am at a loss as to why this issue persists.

I kindly request your immediate assistance in unlocking my phone so that I can resume mobile service without further delay. I have fulfilled all obligations on my part and expect Xfinity Mobile to uphold its commitment to customer satisfaction.

Thank you for your prompt attention to this matter.

Sincerely,

Artem [Edited: "Personal Information"]