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user_3e702c
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Thursday, April 17th, 2025

When Support Moto G Power (2025)?

I bought a new Motorola G Power (2025), it's unlocked "for all major carriers", but doesn't work with Xfinity. It's annoying that I can't check compatibility on the Xfinity website without knowing the IMEI, how do I get the IMEI without buying a phone first??? Please add support for the G Power, I bought the older version of this phone from Xfinity like 5 years ago, keep up with the times and get compatibility with the latest phones!

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1 month ago

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XfinityKassie

Official Employee

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2K Messages

4 months ago

 

user_3e702c Good evening! Thank you for taking the time to reach out to our Xfinity Forums Team. I can see how this would be frustrating. In my most experience most customers have the phone in order to provide the IMEI to check compatibility. If I may clarify, you mentioned it doesn't work with our Xfinity Mobile services. How were you able to determine if it's not working without the device itself? I look forward to hearing back from you, and assisting you further. 

 

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user_3e702c

Visitor

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@XfinityKassie​ I used the IMEI compatibility checker on Xfinity to check compatibility, of course. There's still no compatibility, can this be added to Xfinity soon? The phone has been out for a long time now.

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1 month ago

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XfinityBenny

Official Employee

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1K Messages

@user_3e702c  Good job checking the official resource. It can be due to differences in network technology, frequency bands, and device restrictions used other various carriers and manufacturers. You can continue to check to see if it is allowed in the future, or take advantage of the offers for new devices we have. There are a ton of great promotions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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peejay75

Regular Visitor

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5 Messages

3 months ago

I would also like to use the Motorola Power 5G 2025 with Xfinity Mobile, but I would like to make sure Xfinity will allow it (bring your own device) before I purchase the phone, is there a way to verify this?

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XfinityChelseaB

Official Employee

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1.9K Messages

Hello @peejay75, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. You can find more information about the Motorola Phones We Provide Here. Let me know if that helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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