Visitor
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1 Message
When reviewing my text messaging from my phone, I only see 5 numbers instead of the 10 digits for a phone number.
When reviewing my text messaging on my phone, there are only 5 digits displayed instead of the 10 digits for a phone number. 82539 and 98626. But then sometimes I see the full number. I think that the 5 digits are the other phone on my account but I don't know for sure.
XfinityJoe
Official Employee
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879 Messages
1 month ago
Good morning @user_to9om1, If you still need assistance, we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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