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user_70b4c3
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3 Messages

Thursday, May 8th, 2025 3:16 PM

Website/App

Can anyone tell me if the Xfinity Mobile website OR app are ever going to work again? I have logged in thru my computer and my phone and get the same "Something Went Wrong...trying to page again may  help fix the problem".  Plot twist....IT DOESN'T.  In the meantime, the only way to get an answer to any questions is to go thru 57 voice prompts - that will tell me to try to website - for what could take me 2 minutes online.  What is going on and does anyone have a guess when the website will be accessible again???????  I really would prefer to not have to go IN to the Xfinity store.

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2 hours ago

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XfinityRichard

Official Employee

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1.9K Messages

3 hours ago

Hi there, @user_70b4c3, I'm very sorry for the trouble you are having trying to get assistance! You came to the right place for assistance. It's been a few days since you last posted. Are you still having trouble with the Website? If you are, please don't hesitate to reach back out so we can look further into the issue you are having.-Richard

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user_70b4c3

Visitor

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3 Messages

@XfinityRichard​ It's been MONTHS of this issue.

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2 hours ago

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XfinityRichard

Official Employee

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1.9K Messages

Thank you for that additonal information. Let's get your account pulled up so we can do some troubleshooting and get a ticket created Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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