We were unable to reach you via text

I can't get texts from Xfinity.

No one seems to know how to fix this

How does this get fixed?

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XfinityKei

Official Employee

•

1.8K Messages

7 days ago

@user_9e2hc1 I'm sorry to hear you're having issues with receiving text messages. Can you tell us more about what's going on?

Are you referring to service updates and account notifications or text messages from Xfinity customers etc.?

2

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user_9e2hc1

Visitor

•

5 Messages

Too late. I switched to AT&T. Whoever thought bots and timing out CX reps and this stupid message board were good ideas should be fired.

7 days ago

0

XfinityKei

Official Employee

•

1.8K Messages

@user_9e2hc1 Thanks for the update. I’m sorry to hear we lost you as a customer. We will certainly share your feedback. If you need anything please create a new post. Have a great rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

0

Devices

user_9e2hc1

We were unable to reach you via text

XfinityKei

user_9e2hc1

XfinityKei

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