Visitor
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2 Messages
watch wont pair and promotion was not given when purchased
I have spent many hours on phone and 5 trips to the store which is over a half hour ride to there plus hours sitting there !! from issues when we upgraded phones and watch. NOTHING but problems. Now I find out that the promotion was not added to watch purchase. To say I am livid does not cover the experience I have had. I want the promotion I was to get $300 Is a big loss. Plus paying for cellular on this watch that isn't connecting! What a terrible service !! I could never recommend xfinity and will consider a new carrier after all this.
XfinityRay
Official Employee
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3.4K Messages
7 days ago
Hi there, @user_goomc6. We are glad that you switched to Xfinity Mobile. Driving to the store 5 times and still having concerns with your service and promotion are not something we want you to have to deal with. I apologize that this has not been resolved so far. We are happy to further assist you so we can get this turned around and off your plate!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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