Watch Promo Credits

The Xfinity store mistakenly set up our new watches as standalones over 2 months ago. The same week we got them they were able to correct the issue and change them to paired. When the change was made, the promotions were lost. We were assured several times before the change was made that the credits would be reapplied. Two months later and countless calls to customer service and visits to the store, I am told it can't be done. Every rep I call says they can see the notes say exactly what I describe, but that they can't help me. Recently a rep said they made a ticket for the advanced team to fix the issue. I called a week later and they said the ticket was never made. I am beyond disgusted with Xifnity's business practices at this point.