Visitor
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1 Message
Watch Promo Credits
The Xfinity store mistakenly set up our new watches as standalones over 2 months ago. The same week we got them they were able to correct the issue and change them to paired. When the change was made, the promotions were lost. We were assured several times before the change was made that the credits would be reapplied. Two months later and countless calls to customer service and visits to the store, I am told it can't be done. Every rep I call says they can see the notes say exactly what I describe, but that they can't help me. Recently a rep said they made a ticket for the advanced team to fix the issue. I called a week later and they said the ticket was never made.
Accepted Solution
XfinityNatalie
Official Employee
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756 Messages
19 days ago
Greetings, _ssx69r! We appreciate you reaching out with your XFINITY Mobile Watch promotion issue. This is never the experience we want you to have when you sign up for an awesome deal! Not to worry! You have reached the right place for assistance with this matter.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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