Visitor
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1 Message
Wasn’t able to send my trade phone in time
Hello,
I just had twins and have been insanely busy with them. I thought I had until 9/21 to send my trade in iPhone 14 but I just checked the email and it was 9/14. Is there any possible was to get an extension and still get the trade in deal?
XfinityThomasC
Official Employee
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3.7K Messages
1 day ago
Hello, @user_t727eu congratulations on the twins! Boys, girls, or one of each? I understand you have your hands full and need more time to get that trade-in device. Please allow me to reach out to our mobile team on your behalf.
Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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