Want to change my mobile order

I placed an online order for a phone, the order is shipping but I want to do store pick up. how can i change this? I called both service lines and the AI isnt helpful and doesn’t know what I am talking about, nor will she connect me to a live agent.

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XfinityVictor

Official Employee

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1.5K Messages

21 hours ago

user_9av2ww Hello, did anyone assist you with your mobile shipping/pick up concern?

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user_9av2ww

Visitor

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3 Messages

@XfinityVictor no, and the AI customer service has been even less helpful when i tried today :( this customer service is making me question if i want to keep my service

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21 hours ago

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user_9av2ww

Visitor

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3 Messages

@XfinityVictor i also can’t check on my order status, and don’t know what is happening with my order

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21 hours ago

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XfinityVictor

Official Employee

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1.5K Messages

user_9av2ww If the phone is shipped we may not be able to change the delivery method to pick up. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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21 hours ago

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user_9av2ww

Want to change my mobile order

XfinityVictor

user_9av2ww

user_9av2ww

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