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user_rpggp5
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Friday, March 7th, 2025 5:08 AM

Waiting 6 months for trade in credits

Over 10 calls and assurance after assurance that beautiful iPhone 14 Pro was received and accepted. Still no credits. Went in person to store where manager put in second ticket. It says resolved and received and approved according to store manager.  Billing still shows 

“It looks like you missed the deadline to send us your trade-in, so you won't receive the offer amount.”  Aaaaaaah!   This is ridiculous.  I have been patient.  Anyone else? Anyone get their credit???

there are six pending credits for when they receive my phone.  I have copy of tracking   Picked up on the 28th.  Deadline was 31st.  HELP!

Question

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Updated 

19 days ago

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XfinityChristy

Official Employee

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1.9K Messages

25 days ago

 

user_rpggp5 Hello and thank yo u for reaching out via our Xfinity Community Forums. I can absolutely feel your frustration. Reading this, my heart just sank. I completely understand how incredibly frustrating it is to jump through so many hoops, only to still see that 'missed deadline' message. It's truly maddening when you've done everything right, especially with the tracking proof showing it was picked up well before the deadline. It sounds like you've been incredibly patient, and I genuinely sympathize with what you're going through. I know how exciting it is to get a new phone and expect those trade-in credits, and to have this kind of issue drag on is just so disappointing. I want to do everything I can to help get this sorted for you. Please send me a direct message with your full name, address, and the ticket numbers you have. That will allow me to look into this specific situation and get things sorted out. I'm going to do my best to help you get this resolved.
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 
 

 

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user_rpggp5

2 Messages

Hi Cristy,

I have sent a direct message to Xfinity Support and included the tracking showing an October 28th receipt of the phone on October 28th.  
To those of you who are following this post I will let you know if this is a good route to resolve this type issue.  So far I have called and somehow spoken to a live person 7 or so times.  I have gone to my local Xfinity store in person twice.  Two tickets have been generated.  Keep you posted!    Becky.  

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19 days ago

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