Visitor
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1 Message
Voicemail
I recently transferred my existing phone number to Xfinity Mobile. On my Samsung Galaxy S26 FE, both dialing *86 and holding 1 ask me to enter a mailbox number. My 10-digit phone number is rejected. My voicemail access number is already set to *86.
Please escalate this to the team that handles voicemail provisioning. I need my voicemail mailbox checked, activated, or reset for my ported number. I have already contacted phone support without a resolution.
DreamSayerZ
Problem Solver
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1.1K Messages
2 days ago
Have you tried dialing your own phone number with the area code? That should get you VM setup.
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XfinityMartyR
Official Employee
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3.8K Messages
3 hours ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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