user_w0mc4v, Hi there! Thanks for reaching out. I know how important visual voicemail is, and I definitely want to help get this sorted out for you. I’m sorry for the confusion. To make sure I give you the most accurate guidance, could you let me know the make, model, and year of your device? For reference, Xfinity Mobile does continue to offer Visual Voicemail, but how it works depends on the device:
Samsung Galaxy devices sold in 2019 or later use the Visual Voicemail app, which requires a cellular data connection to receive new messages.
Older Samsung Galaxy models (S9 series and earlier) continue to use the Xfinity Mobile Voicemail app instead.
Once I know your device details, I can confirm which option applies to you and help make sure your voicemail is set up correctly.
XfinityGabriel
Official Employee
•
3.1K Messages
9 hours ago
Once I know your device details, I can confirm which option applies to you and help make sure your voicemail is set up correctly.
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