Visitor
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1 Message
Voicemail Unavailable
My dad needed to buy a new phone because his old one stopped working. He is on Xfinity Mobile and got a new phone at an Xfinity store. They did not provision his voicemail properly. This is a common issue that has happened many times before. I believe it is caused by employee negligence, but it could also be an issue with the system. I cannot contact my father via voicemail. I need this working again so I can communicate with him. Obviously it shouldn't be in this not working state. He is paying for voicemail as part of his service, and he is being denied. Please fix this issue. I can provide his phone number, and any other detail you might want. To be clear, this is an Xfinity phone number not working properly, and the issue can only be fixed on your end, otherwise it would be fixed by now. Please contact me.
XfinityJeffB
Official Employee
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849 Messages
14 hours ago
Hello, thank you for reaching out to us here in our Xfinity Community forum. We appreciate you helping your dad with this. We will need to get some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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