Verification issues [Edited]

user_ni1i63 Hello there! Thanks for reaching out to us on our Xfinity Forums and for creating a post. I'm sorry to reach that we were not able to verify the account with your phone number. I know there are times that we are limited to account verification based on what details have been previously verified on the account. 

Do you have a mobile number set up on the account already? If not or if you are unsure you can check in the Xfinity app under account settings > Xfinity ID and security. Here's a link to the steps to add or check the mobile number on file.