Visitor
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1 Message
USPS Lost phone, Xfinity should keep promises!
I sent my old phone to Xfinity the tracking shows the phone is still in Texas since april. USPS lost it twice they lost it in right away by not scanning it, then lost it in texas, apparently it just showed up at Xfinity but because I didn't send it in time they sent it back, I have no idea when its coming.....but they are charging me $700 for not sending it.....Xfinity your lucky I don't want to deal with new cell phone companies, I'll unfortunately be paying it....late after my phone was turned off but come on!!! Stop using USPS this clearly keeps happening!
XfinityAbby
Official Employee
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1.1K Messages
28 days ago
Hello @user_mnpwl3 thank you for letting us know this happened! I would like to look into this and help you get everything resolved.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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