URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding

To Whom It May Concern,

I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered, replaced, or accounted for.

I have already opened a case with FedEx, who directed me to have Xfinity file a claim on my behalf. I followed those instructions and opened a case with Xfinity accordingly. Despite this, my case remains open with no response, no follow-up, and no resolution of any kind from Xfinity.

I am a paying Xfinity customer who has been billed for devices I have never received. This level of inaction for over two weeks is completely unacceptable. I am formally requesting immediate acknowledgment of this complaint, a dedicated case manager, and full resolution — either replacement devices or a complete refund.