Visitor

 • 

2 Messages

Saturday, February 28th, 2026 7:54 PM

URGENT: Unauthorized Contract and Forged Signature on My Account

Hello,

I am writing regarding a document I received about the tablet associated with my account. The document appears to contain my signature. I want to state clearly and formally: I did not sign this document. The signature shown is not mine.

I never authorized any contract beyond what was verbally explained to me at the time of signup, when I was told the tablet was free and could be used or given to anyone. I did not agree to any separate device financing agreement, nor did I provide consent for any additional signed documentation.

This situation is extremely concerning. An unauthorized signature on a contractual document may constitute fraud or improper account handling. I am formally disputing the validity of this document and any charges connected to it.

I request the following immediately:

  1. Written confirmation that this document will be considered invalid and removed from my account.

  2. A full explanation of how this document was generated and signed without my authorization.

  3. Written confirmation that I will not be held responsible for any charges associated with this unauthorized agreement.

  4. A case number for this formal dispute.

If this matter is not resolved promptly, I will escalate it to the appropriate regulatory authorities.

I expect a written response confirming that my account has been protected and corrected.

Sincerely,
[Edited: "Personal Information"]

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Official Employee

 • 

2.5K Messages

4 hours ago

Thank you for reaching out to our team. I will be happy to look further into that order from here. Was that order done in a service center, or through an agent on a chat or phone?

Visitor

 • 

2 Messages

3 hours ago

Through service center 

Official Employee

 • 

2.5K Messages

Thank you very much for the information. I would like to look further into that issue from here. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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