Urgent Request to Resolve SIM/Carrier Lock on Paid-Off Phon

I’m really surprised that Xfinity is bouncing me around since over 2 months I have been calling and visiting their offices.

I paid off the phone more than four months ago, yet the device is still showing as SIM/carrier locked, preventing me from using another network provider. I have contacted customer service several times and have also visited Xfinity offices, including the main/head office, in an effort to resolve this issue. Unfortunately, the issue remains unresolved.

Each time I contact Xfinity, I am informed that the phone shows as unlocked in your system. However, the actual device continues to display that it is carrier locked, which clearly indicates that something has not been properly resolved or updated.

This situation is extremely frustrating and unacceptable, particularly because the phone has already been fully paid for. I should not be restricted from using another network provider on a device that I own and have completely paid off.