Visitor
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1 Message
urgent mobile escalation with patient-safety impact.
Hello — urgent mobile escalation with patient-safety impact.
My iPhone 17 Pro Max (IMEI [Edited: "Personal Information"]) was mis-recorded as the returned device after I shipped my iPhone 16 Pro Max (IMEI [Edited: "Personal Information"]) in your trade-in kit. This triggered a refund, line cancellation of [Edited: "Personal Information"], and a blacklist on my active device. I am a practicing OB-GYN physician; this created a service outage affecting clinical communications and E911 reachability.
Request: remove the blacklist on the 17 PM, recover [Edited: "Personal Information"], close unintended lines, and apply trade-in credits to the correct line. I can upload activation/tracking/emails/[Edited: "Personal Information"]/blacklist proof.
XfinityThomasA
Official Employee
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2.9K Messages
6 days ago
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