Visitor
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1 Message
Urgent: iPhone 17 Pro Trade-In Order Not Received
I recently moved from Mint to Xfinity and took a trade-in offer. The agent confirmed my order for an iPhone 17 Pro and provided an order number, assuring me that I would receive the phone by October 20th.
However, I still haven’t received the phone. I’ve contacted support multiple times, and several tickets have been raised, but there has been no real progress—just delays and repeated updates without any resolution.
Please look into this matter urgently and provide a clear update on my order status or shipment details.
XfinityMarcus
Official Employee
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1.9K Messages
14 days ago
Nagrach55 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have been awaiting an update on the arrival of your iPhone 17 device. We would be happy to nail down exactly what is going on with your equipment together. After all, I know I would want my own device as quickly as possible after switching to a new network.
Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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