Urgent: Incorrect Device Shipment – iPhone 17 Pro Max Replacement Needed

Hi there, @user_1sawl6 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear the wrong phone was sent out to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

We want to thank you again, @user_1sawl6, for allowing us the opportunity to assist with this issue. After submitting an escalation ticket to our Xfinity Mobile Executive Resolutions team, we tracked your request until confirming a final resolution today (which appears to be a full return and refund processed by our corporate mobile associates). I hope that all is resolved now, but as mentioned via DM, please feel free to reach out in the future with a new post if any other questions or concerns arise. We appreciate your time and patience, and I hope all is going well for you now :)