URGENT: Immediate Executive Escalation Required

I have repeatedly contacted Xfinity regarding my unresolved mobile number unlocking/transfer issue, but despite multiple escalation tickets and follow-ups, no resolution or clear explanation has been provided.

Even after receiving a call from customer service following my poor survey rating, I was asked to explain everything again and be transferred to another department. I am extremely frustrated with repeating the same issue without results.

I have now raised a formal complaint with the FCC. I expect Xfinity to take ownership, review my existing case history, provide a clear explanation, and resolve this issue immediately without requiring me to repeat my story again.

I am paying both Xfinity and another carrier. This is unacceptable customer service, especially for a Gold Member. Please contact me with a concrete resolution, not another escalation ticket.