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URGENT: Formal Complaint - Misrepresentation, Bait-and-Switch & Repeated Failure to Resolve iPhone 17 Promo Issue
I am filing a formal complaint regarding deceptive "bait-and-switch" sales practices. On December 29, 2025, I was explicitly promised a $400 discount on an iPhone 17 on the standard Unlimited plan. I have made several separate good-faith attempts to resolve this over the phone on:
- Jan 4, Jan 7, Jan 13, Jan 15, and Jan 27.
During my final call on Jan 27, I was told that despite the previous agent's promise, the system simply "cannot" apply the $400 credit to an Unlimited line. The only "solution" offered was to return the device for a refund.
This is unacceptable for the following reasons:
- Detrimental Reliance: I relied on Xfinity’s promise to leave my previous provider. I have already invested significant time and effort in porting my numbers and setting up this new device.
- Bait-and-Switch: I was lured into a contract with a promise that Xfinity now refuses to honor unless I pay an additional $10/month for a "Premium" plan I never agreed to.
- Wasted Time: I have spent nearly a month and five separate phone calls being given the run-around by support agents who ultimately admitted the initial promise was false.
I have an authorized return extension through probably tomorrow, January 28, 2026. I would prefer to keep the device, but only if Xfinity honors the original agreement.
Requested Resolution:
I am requesting that an executive specialist manually apply a $400 one-time service credit or an equivalent monthly credit to my existing standard Unlimited plan. If this is not resolved by my return deadline tomorrow, I will be returning the device, demanding a waiver of the $35 restocking fee due to agent error, and filing formal complaints with the FCC and BBB.
Account Details:
- Order Date: December 29, 2025
- Device: iPhone 17
- Return Deadline: January 28, 2026
No Responses!